Write to [email protected]. We answer within a couple of days, usually sooner. If it is about your account, write from the address you signed in with — it is the only way we can tell it is you.
The code never arrived
Check spam first: sign-in codes come from a sender you have never had mail from. Codes last ten minutes and one use, so an old one in the list will not work — ask for another. If you have asked several times in an hour we will make you wait, which is deliberate.
Still nothing? Tell us the address you used and roughly when.
Somebody is bothering me
Block them, report them, or both — Safety explains what each one does and what happens next. You do not need to know who somebody is to stop them reaching you.
I want my username back
Usernames are retired when an account is deleted rather than recycled, so a link somebody saved never points at a stranger later. That means a username you gave up does not come back. If you reserved one before launch and confirmed the email, it is held for you — if you never confirmed, the hold lapsed after a week.
I want to delete my account
You → Delete account in the app. If you cannot get in, this page has the other route.
Something is broken
Tell us what you tapped, what you expected, and what happened instead. Your username, your phone and its OS version make it much quicker to find. A screenshot is worth several paragraphs — but please do not send us somebody else's messages unless you are reporting them.
I found a security problem
Please tell us at [email protected] before telling anyone else, and give us a reasonable window to fix it. We will credit you if you want to be credited.
Press, or anything else
Same address. [email protected]